Front Office Executive

Join our vibrant team at EllBee Hotels as a Front Office Executive where your first impressions will create lasting memories for our guests. In this role you will be the face of our boutique hotel offering personalized experiences that highlight our commitment to exceptional hospitality and service.

Responsibilities:

Welcome guests upon their arrival and provide them with an exceptional checkin experience ensuring all their preferences are accommodated.

Manage reservations efficiently including handling booking inquiries adjustments and cancellations through phone email and inperson interactions.

Coordinate with housekeeping and other departments to ensure rooms are prepared as per guest specifications and ready for checkin.

Provide detailed information about hotel facilities services and local attractions to guests enhancing their stay experience.

Address and resolve guest complaints with professionalism and patience ensuring guest satisfaction.

Process payments and handle billing inquiries ensuring accuracy in all financial transactions.

Maintain uptodate knowledge of hotel events pricing and promotions to provide accurate information to guests and upsell hotel services.

Ensure the front desk area is always clean and presentable.

Perform administrative duties as required including managing correspondence filing and ensuring the integrity of guest data.

Requirements

Previous experience in a front office role in the hospitality industry preferred.

Strong communication and interpersonal skills to interact positively with guests and team members.

Proficiency in using hotel management software and MS Office applications.

Ability to work in a fastpaced environment and manage multiple tasks simultaneously.

A commitment to delivering high levels of customer service and maintaining a professional demeanor.

Availability to work in shifts including weekends evenings and holidays.

Benefits

A dynamic work environment in one of the most beautiful boutique hotels.

Opportunities for professional growth and training.

Competitive salary and incentive package.

A supportive team that values innovation and customer satisfaction.