Front of House Manager - Major Leisure Brand

Front of House Manager Major Leisure Brand

Salary:

A leading leisure brand with fantastic progression and benefits

We are recruiting for this exciting new role in West London. We are looking for driven hardworking individuals for this excellent new role with this leading leisure brand. We are looking for a Front of House Manager to drive retention listen to members and develop a team to deliver on excellent customer service. If this sounds like you then we would love to hear from you!

Our Client

Our client is more than just a Leisure Centre they are a community. They offer excellent facilities that are safe and inclusive to the local area. They boasts a full range of facilities including fitness studios health suites swimming pools indoor & outdoor courts pitches tracks and caf facilities. It is their mission to provide inclusive and safe environments where they deliver supportive and professional services for all ages abilities and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centres facility.

The role

As our Front of HouseManager youll be the driving force behind member loyalty and satisfaction. Reporting to the Sales & Membership Manager your role is to turn cancellations into connections. The role involves making outbound calls listen closely to members and ensure a stellar customer service journey.

Key responsibilities:

• Reconnect with cancelled member through outbound calls using insightful questions to understand their needs and ensure satisfaction.
• Offer excellent customer service across multiple platforms resolving queries and providing guidance.
• Collaborate with team managers to enhance customer experiences contribute to facility maintenance and innovate for positive change.
• Manage customer sales bookings and inquiries with precision and professionalism.
• Nurture relationships internally and externally building lasting connections that enhance our community.

What are we looking for

• Someone who is able to build strong relationships with customers and staff.
• Proven track record of achieving and exceeding KPIs
• Excellent organisational skills and adeptness in using CRM and booking software.
• Strong communication skills both verbal and written to excel in diverse customer interactions.
• Techsavvy mindset with proficiency in computer skills.

Whats in it for you

• Generous holiday package including Bank Holidays.
• Access to pension and employee assistance programs.
• Be part of an inclusive dynamic team that values collaboration and innovation.
• Enjoy free gym membership promoting your own wellness.
• Embrace perks like the cycletowork scheme and electric car salary sacrifice.
• Contribute to an organisation committed to making a difference in the community.

Your recruiter for this role is Lorenz Etten Account Executive at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness & Leisurerecruitment agency specialising in hundreds of fitness & leisurejobs in the UK like these. Lorenz is a Leisure recruitment specialist for the whole fitness sector and if keen to considered please apply now