Overview:
The Front Desk Executive/Receptionist plays a crucial role in creating a positive first impression for visitors and providing essential administrative support. They are the face of the company responsible for managing the front desk operations and ensuring a seamless flow of communication.
Key Responsibilities:
- Greeting and welcoming guests in a professional and friendly manner
- Answering phone calls and directing them to the appropriate person or department
- Maintaining a tidy and organized reception area
- Managing and distributing mail and packages
- Assisting with administrative tasks such as filing data entry and scheduling
- Handling inquiries and providing information to visitors
- Coordinating with other departments to ensure smooth operations
- Managing office supplies and maintaining inventory
- Assisting with basic IT and technical support for office equipment
- Handling and resolving customer complaints or issues
Required Qualifications:
- High school diploma or equivalent
- Prior experience in a similar role is preferred
- Proficient in using Microsoft Office Suite
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional and pleasant demeanor
- Ability to remain calm and composed under pressure
- Knowledge of office equipment and basic troubleshooting
- Customer serviceoriented mindset
- Ability to handle confidential information with discretion
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