Front Desk Agent

Become an Experience Concierge!

Are you ready to embark on a journey where every moment is an opportunity to create unforgettable experiences An exclusive luxury 5star hotel nestled within a historical landmark in Milan is seeking a passionate Experience Concierge (Hotel Front Desk/Guest Services Agent) to join its prestigious team.

Tasks

Position Description and Goals:

A) As an Experience Concierge you are more than just a representative you are the embodiment of our cultural values and traditions weaving them seamlessly into every guest interaction.

B) Your mission To craft outofthebox experiences in Milan ensuring personalized guest services that surpass expectations.

C) Attention to detail is paramount as you strive for service excellence in every aspect.

D) Elevate service standards by exceeding guest expectations with every interaction setting a new benchmark for hospitality.

E) Your dedication lies in creating unique and unforgettable experiences going above and beyond to ensure each guest feels truly special.

F) Take the helm of front desk administrative duties overseeing tasks such as checkin checkout upgrade programs and liaising with housekeeping and maintenance.

G) Drive towards achieving sales and guest recognition program goals embodying our commitment to excellence at every turn.

Requirements

Requirements:

A minimum of 2 years experience in similar roles within luxury hospitality settings.

Proactive and dynamic with a passion for delivering exceptional service.

Degree in Hospitality Management or related field.

Fluency in English and Italian is mandatory.

Full availability and flexibility regarding work schedule including morning afternoon and night shifts.

Preference will be given to candidates based in the Milan metropolitan area.

Experience operating Property Management Systems (PMS) such as Protel or Opera is necessary.

Benefits

Benefits:

Competitive salary offering commensurate with experience and expertise.

Starting Date: April 2024

Instructions to Apply:

1. Send your resume along with your application.
2. Our team will carefully evaluate your profile and interview coordinating a second stage with selected candidates.

Join us in shaping extraordinary experiences and making lasting memories!

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