French Customer Support Agent Sportsbook

Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!

This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver highquality telephone and email service to customers engaging in online sports betting. If this role resonates with you read on!

Key Responsibilities as the French Customer Support (Sportsbook) Agent in Cape Town:

• Provide telephonic and email service and support to customers placing online sports bets.
  
• Offer advice to customers engaging in online sports betting.
  
• Respond to technical and/or accountrelated queries raised by customers.
  
• Conduct research using available resources such as sports shows on television to adequately respond to queries.
  
• Collaborate with other departments (e.g. trading; finance) to ensure prompt resolution of customer queries.
  
• Escalate complex queries to the line manager.
  
• Deliver prepared scripts to welcome new customers explaining promotions and detailing the onboarding process requirements.
  
• Accurately onboard new customers by opening betting accounts.
  
• Follow up on outstanding FICA documents to facilitate successful customer onboarding verify proof of payment from customers and credit customers online accounts accordingly.
  
• Process deposits to customers online accounts.
  

Requirements for this French Customer Support (Sportsbook) Agent role in Cape Town:

• Fluent in French (Native)
  
• Matric (High School Diploma)
  
• Minimum of 2 3 years experience in call centers (essential)
  
• Minimum of 2 years experience in a sportsbook/casino environment (preferred)
  
• Availability for shift work
  
• Strong understanding of customer service principles and practices
  
• Knowledge of the rules of a wide variety of sports
  
• Understanding of odds and betting
  
• Fully computer literate
  

If you meet the above requirements for this French Customer Support (Sportsbook) Agent job in Cape Town we want to hear from you! Send your CV today. If you do not receive any feedback within 7 days of your application please be advised that you were not successful in making the shortlist.