Freelance IT Support 1st Line

Requirements

Freelance Junior IT Support (1st Line)

Job Type: Freelance/Contract

A dynamic and innovative firm is seeking a Freelance Junior IT Support professional to join our team. We are committed to providing topnotch IT solutions to our clients and we believe in fostering a collaborative and growthoriented work environment.

Responsibilities:

First Line Support: Provide initial point of contact for technical issues responding to user inquiries and resolving basic ITrelated problems.

Ticket Management: Efficiently manage and prioritise IT support tickets ensuring timely resolution and escalation when necessary.

User Assistance: Offer handson support for hardware and software issues including troubleshooting installation and configuration of IT equipment.

Documentation: Maintain accurate records of IT support activities document troubleshooting steps and contribute to knowledge base articles.

Communication: Effectively communicate technical solutions in a userfriendly manner providing clear instructions and guidance to endusers.

Requirements:

Experience: Prior experience in a similar role or relevant internship is advantageous.

Technical Skills:

Proficient in Windows and/or macOS environments.

Basic knowledge of networking concepts.

Familiarity with common productivity software and collaboration tools.

Understanding of hardware components and troubleshooting.

Soft Skills:

Strong interpersonal and communication skills.

Customerfocused attitude with a passion for problemsolving.

Ability to work independently and collaboratively within a team.

Working Conditions:

This is a freelance/contract position offering flexibility in work hours and remote work options.