Position Description
To drive insightful communications strategies and creative work; being proactive on the clients business; and the activation of effective communication campaigns cost efficiently and timely delivery; oversee the activities of AM /AE s in all areas of an account; ensuring quality creative production & media; develop associates skills base within immediate team; build strong & enduring clientagency working relationships.
Main Areas of Responsibility
Work as a member of the team project managing effective communication processes by applying agreed processes and procedures
Timeous & effective complaints management
Develops indepth understanding of Clients business
Delivers against key account plan deliverables build and maintain effective working relationships with others client & agency to deliver effective client service
Indepth and uptodate knowledge of the clients business including competitive activity local and global industry and consumer trends
Leads meetings & delivers presentations
Contributes to integrated communication strategy development process manages participates and implements strategy
Manages communication research process (when required)
Manages creative development process writes creative briefs & briefs creative evaluates creative concepts
Manage media planning process
Manages implementation of production and delivery of communication activities
Directs overall brand office admin and communication call reports weekly status
Identify information analyse evaluate & interpret for inclusion into strategy/briefs
Ensure cost effective service delivery & therefore build Agency revenue
Identify proactive opportunities with future financial reward
Manage team from basic HR perspective including performance management. Is responsible for team delivery
Manages Financials into presentation of key CE s/budgets to Client b) budgets & billings d) Monthly Financial reporting
Open to and active in sharing knowledge/intelligence
Contribute by effecting innovation that builds a positive agency culture and actively foster or participate in fostering a positive work environment
Key Performance Areas:
YCare is achieved
Account profitability and revenue targets are achieved
Delivery against KAP 2
Efficient team delivery
Effective & insightful communication delivery
Overall efficient Account admin
A brand ambassador for the Agency
Experience/Qualifications Required: Brand management or marketing communications diploma or degree or equivalent Minimum 7 years within Account Management/Client Services