Fraud-Payments Support Agent

.Job Summary:

Were seeking an enthusiastic English speaker to join our Payment and Fraud Support team!

It is a great opportunity to work in a techdriven company. Full of interesting and challenging projects in a relaxed and friendly environment our headquarters are in the heart of the city.

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide casino sports betting platform and payments and affiliate management to 220 customers worldwide. The company is profitable has over EUR 100m in annual net revenues and has around 850 employees in offices across eleven countries in Europe Asia and the US. EveryMatrix was founded in 2008 and remains a founderowned private company.

Responsibilities:

• Monitoring transactional activity to detect fraudulent patterns;
• Investigation reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
• Utilisation of fraud systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limits;
• Analysing customer account activities to detect unusual transactional patterns or behaviours;
• Reviewing and processing withdrawal requests;
• Contributing and ensuring compliance with Fraud Team KPIs;
• Resolving customer queries within SLA guidelines;

• Convey threats identified to the COO and/or Compliance Officer for root cause analysis and mitigation;
• Liaison with MLRO to ensure suspicious payment activity is highlighted for investigation;
• Communicating with clients suppliers and other key business stakeholders.
• Monitoring the payment platform ensures all transactional activity is undertaken correctly and accurately.
• Monitoring of deposits to ensure player funds are processed correctly.
• Interrogating analytical data to ensure optimal transactional routing to maximize deposit conversion percentages.

Requirements:

• Experience in fraud prevention detection and investigation techniques;
• Understand international online payment methods and their associated risks;
• A logical approach high attention to detail accurate and able to multitask;
• Strong written and verbal communication skills;
• Teamoriented and yet able to work independently;
• A flexible approach and professional attitude;
• Ability to work under pressure;
• Minimum of two years experience ideally within a payments or security role.
• Customer Centric;
• Targetorientated and resultsdriven;
• Numerate with excellent analytical thought processes;
• Analytical and accurate way of working showing a strong sense of initiative;
• Decisive discrete trustworthy and reliable;
• Have a pleasant personality and professional disposition;
• Team Player showing personal authority;
• Enthusiastic and Self Motivated; and
• Confident assertive committed and patient.

WorkLife Balance:

• 40% work from home over any 3month period (can work one month per quarter abroad) after the first 3 months of employment;
• Progressive tenurebased leave policy: Accumulate 32 days of leave by the fifth year of employment;
• To support women candidates we offer 21 weeks of maternity leave and 100% work from home until the childs first birthday for mothers;
• Men receive 4 weeks of paternity leave and can work from home until the child is 13 weeks old;
• 10 sick leave days per year with no doctors certificate requirement (excluding legal medical leave).

Benefits and Office Perks:

• Monthly lunch allowance in value of 130 EUR net/month;
• Private Medical Insurance;
• Our own gym;
• Access to online learning platforms; Udemy and OReilly alongside budget for external training;
• Office perks (e.g. free massages at work free fruits);
• Frequent office events and teambuilding activities in different locations;
• A great office space come and see it for yourself.