FrankfinnCustomer Care Executive

Overview:

Key Responsibilities:

• Manage incoming calls and emails from customers professionally and efficiently
• Resolve customer complaints and issues in a timely and effective manner
• Provide accurate and complete information about products services and policies
• Process orders forms applications and requests
• Keep records of customer interactions and transactions
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Coordinate with internal teams to meet customers needs
• Handle customer inquiries both telephonically and by email
• Go the extra mile to engage customers and exceed their expectations
• Keep accurate records of customer interactions and transactions
• Research and resolve customer issues to ensure customer retention and satisfaction
• Manage and resolve customer complaints

Required Qualifications:

• Bachelors degree in any field or equivalent work experience
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt and respond to different types of characters
• Ability to multitask prioritize and manage time effectively
• Ability to work in a fastpaced environment while maintaining a high level of professionalism
• Excellent communication and presentation skills
• Ability to handle stressful situations appropriately
• Problemsolving skills and the ability to think on your feet
• Attention to detail and accuracy
• Team player with a positive attitude
• Flexibility to work in shifts and adapt to changing schedules
• Proficiency in MS Office
• Professional and friendly demeanor

communication,customer service,multitasking,teamwork,adaptability