About Us

Since 2016 Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations managers staff and patients alike. Built by a team of dedicated healthcare veterans and cocreated with the NHS their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions including temporary staff banks which enable organisations to source temporary staff from their own pool of approved workers; collaborative staff banks which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight to monitor staffing trends shift fill rates and pay rate escalations and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJs 2022 Staffing Solution of the Year and have recently received the prestigious HSJ Partnership Award and the Spectators Economic Innovator of the Year Award.

The Role

The Founder Associate is essentialin assisting Patchworks Cofounder CEO across all their executive functions. You will be responsible for providing comprehensive and proactive support whilst ensuring the CEOs effective productivity and efficiency. This will be achieved by managing a wide range of tasks from executive support to board administration and internal communications.

We are looking for someonewho is well versed in working with various stakeholders at all levels due to being the primary point of contact between the CEO and internal/external stakeholders; a keen individual with aninterest in the executivelevel responsibilities of a startup CEO and someone who wants to be in a role that will lead to greater ownership of highvalue projects and deeper crossfunctional and boardlevel exposure to the decision making at the heart of a fastgrowing software startup.This role requires a dynamic trustworthy and detailoriented individual.

This roleoffers an amazing opportunity toget to know our CEO and to develop a strong working relationship that will be fulfilling for you and enabling for our CEO.

Patchwork has a London Hub and our CEO works from this location a few days a week. Thereforethe role holder must be happy and willing to work flexibly but with a weekly presence in the office.

Key Responsibilities

CEO Action Tracking and Project Management

• Overseeing action items resulting from the CEOs decisions and discussions with clients investors senior leadership and others.

• Supporting the CEO in various internal and external projects research and presentations as directed and utilising project management skills to track and follow up on key initiatives ensuring timely completion.

• Preparation of presentation decks briefs and other materials to ensure the CEO is wellprepared for meetings.

• Tackling various adhoc assignments delegated by the CEO demonstrating flexibility resourcefulness and outstanding problem solving capabilities.

• Managing and maintaining the CEOs access to information ensuring efficient organisation of documents and information.

Board Administration

• Coordinating and managing boardrelated events including scheduling preparation and accurate documentation of the Board minutes.

• Maintaining Board action logs risk registers and ensure all monthly Board reporting meets the required internal quality standards.

Executive Support

• Efficiently managing the CEOs schedule including appointments meetings and travel arrangements; including anticipating and resolving scheduling conflicts proactively ensuring optimal use of the CEOs time.

• Organising and coordinating internal and external meetings ensuring all necessary resources and materials are prepared; and preparing meeting agendas taking minutes and following up on action items as needed.

• Arranging sometimes complex domestic and international travel itineraries including flights accommodation and transportation; and providing detailed travel packs with relevant documents and information if applicable.

• Acting as the primary point of contact between the CEO and internal/external stakeholders as directed.

• Drafting and editing correspondence emails and other communications on behalf of the CEO as directed and requested.

• Supporting any expense reporting and reimbursement processes if applicable.

• Collaborating with the Marketing Team for internal and external content relating to the CEO and at the CEOs request including supporting and inputting in the Patchwork Newsletter.

Internal CEO Communications and Activities

• Spearheading internal communications on behalf of the CEO ensuring clarity consistency and alignment with organisational objectives and values.

• Drafting and disseminating executivelevel announcements updates and directives to the company.

• Leading the planning and execution of weekly company All Hands and monthly Town Hall meetings including meticulous preparation identification of speakers and the availability of relevant content.

• Managing the planning and logistics for smooth and engaging events such as twice yearly allteam events and the Patchwork annual charity cycle ride.

Requirements

Essential

• Proven experience as an Executive Assistant or similar role preferably supporting Clevel executives and best practice.

• Experience in event planning and execution including complex schedule management.

• Proven understanding that handling sensitive information must be with the utmost discretion and maintaining a high level of confidentiality.

• Excellent organisational and multitasking skills with the ability to prioritise tasks effectively.

• Strong numerical written and verbal communication skills.

• Excellent problemsolving and criticalthinking abilities.

• Ability to work independently and collaboratively in a fastpaced environment.

• Intellectual curiosity regarding business operations startups and people.

• Open to taking feedback and adapting your approach at short notice.

• Eagerness to work with multiple people and be a selfstarter.

• Tech savvy and adaptable to new technologies and systems with a good understanding of good data hygiene; and familiarity with CRM systems.

• Prideful in attention to detail.

• Ability and passion to work in a fastpaced scaleup team environment embracing its challenges and opportunities.

Nice to Have

• Familiarity with corporate governance and board management.

• Experience in a tech startup/scaleup.

• Experience or knowledge of the NHS healthcare or healthtech industry.

• Experience or knowledge of workforce applications.

• Experience with SaaS products.

Benefits Perks & Remuneration

Salary Range:

• Hybrid and flexible workplace
• Cycle Scheme
• Tech Loan Scheme
• EMI Share Options
• Perkbox Perkbox Medical
• Coaching via More Happi
• Employee Assistance Programme (Health Assured)
• Personal Learning & Development Budget
• Flexible income options via Wagestream
• Dogfriendly London Hub
• Vibrant and fun London Hubwith unlimited refreshments & games
• Access to coworking spaces across the UK

The Small Print

We are unable to provide individual feedback on each application. If you have not heard from us within two weeks you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.

Patchwork is an inclusive employer and iscommitted to not only meeting legal requirements and standards but our owndiversity equality and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies please refer to our website or reach out to Patchworks Talent Team.