Floor Supervisor - IHG Hotels amp Resorts
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Job Description
About us
Join us and we wont expect you to conform to any stereotype because we know that a team with different perspectives and passions can only make us stronger. If you see yourself as Accounts Payable at InterContinental Hotels in Madinah. Apply Now!
Dar Al Iman Intercontinental hotel in Madinah is considered as one of the best branded hotels with a fabulous location on a few steps from The Holy Prophets Mosque (Al Masjid Al Nabawi). Enjoy spacious food with dramatic views of the mosque by night or sample a variety of Arabian and international cuisine. Ideally placed this hotel in Madinah is the heart of the citys financial commercial and shopping districts. It is within easy reach of historic sites & Museums including Ohud Mountain Syed Al Shuhada.
As well as historic mosques like Masjid Quba Masjid Al Qiblatain Masjid Al Jumah Masjid Syed Al Shuhada& Seven Mosques...etc. Close to shopping arcades and a commercial Centre. The hotel is just 25 minutes drive from Madinah International Airport.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
- Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
- Recycle whereever possible and enforce cost saving measures where appropriate
- Perform tasks as directed by the Manager in pursuit of the achievement of business goals
- Participates in taking various Housekeeping inventories
- Reports damage and follow up on corrective actions to engineering department.
- Reports missing items i.e. linen room appliances collaterals furniture and fixtures for charges.
- Controls supplies necessary for the daily operation.
- Communicates room status between floors and Housekeeping Office.
- Manage storage areas
PEOPLE:
- Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:
- Participate in staff recruitment
- Conduct on the job training in accordance with the departmental standards and procedures and maintains
a record of progress for each staff member
- Provide input for performance review discussions in line with company guidelines
- Ensure new staff complete their Orientation program on a timely basis
- Assist with the preparation of efficient departmental work schedules
- Coach and counsel staff in breach of hotel policies and departmental procedures providing constructive
feedback to enhance performance
- In the absence of your Manager conduct effective staff briefings to communicate guest requirements and
shift priorities
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- To do your share as per your capacity in ensuring the success of the Monthly Wheels Action Points in all 4 quadrants.
- Apply the work ethics of the Winning Ways to ensure the best work environment
- Ensure flow of communication between floor attendants and superiors.
- Maintain a current and thorough knowledge of all housekeeping systems
GUEST EXPERIENCE:
- Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a service attitude
- Taking appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
- Supervise the activities of Floor Attendants to ensure clean attractive and well maintained guest rooms hallways and service areas according to set standards.
- Monitors Room attendants to ensure that VIP and repeat guest special attention and amenities.
- Maintains appropriate standard of dress hygiene uniform appearance and conduct of Housekeeping colleagues.
- Recommends possible improvement of operation.
- Prioritize arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Manage all special requests made by guests
- Full compliance to Lost & Found policy.
RESPONSIBLE BUSINESS:
- Demonstrate understanding and awareness of all policies and procedures relating to Health Hygiene and Fire Life Safety
- Familiarize yourself with emergency and evacuation procedures
- Be Green Engage pro active
- Ensure all security incidents accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager
- Coordinate special projects (eg site rooms vermin control window and carpet cleaning room inventories)
- Participate in community service if required.
- Ensure you have complete knowledge of room types layouts and facilities
What We Offer:
We genuinely care about people and we show this through living out our promise of True Hospitality every day. Its what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills.
- True Attitude: being caring wanting to make a positive difference and building genuine connections with guests.
- True Confidence: having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay.
- True Listening: focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs.
- True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.
Dont quite meet every single requirement but still believe youd be a great fit for the job Well never know unless you hit the Apply button. Start your journey with us today.
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Employment Type
Full Time
