FL-DCF-Wauchula-ESS Storefront-Meeter Greeter

FLDCFWauchulaESS StorefrontMeeter Greeter Must be bilingual (English/Spanish)

FLDCFWauchulaESS StorefrontMeeter Greeter Meet/greets customers and assists customers with the application process (online and paper) and navigating through the selfservice lobby. Must be bilingual (English/Spanish)


***Must be bilingual (English/Spanish)*****


Position: Pay Rate: NA/hr / Vendor Rate: NA/hr

Job Description:
Meets/greets customers and assists customers with the application process (online and paper) and navigating through the selfservice lobby.
** Ensures lobby equipment (example: copier phone and fax) and forms are operationally available to customers throughout the day.
** Answers general inquiry questions related to program requirements application processing case status and benefit information.
** Logs customer into computerbased system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
** Educates customers on community partners and the benefit/features of my ACCESS Account including account setup password resets.
** Assists customers with referrals to other agencies and community resources.
** Monitors lobby traffic flow and notifies supervisor of any issues.
** Completes client registration clearances (CRAD) as needed.
** Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
** Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
** Processes incoming and out going mail and scanning documents into the appropriate electronic file.
** Performs special work assignments and other related work/duties as required or assigned.
** Maintains and develops professional knowledge and skills by participating in supervisory performance conferences staff meetings mandatory training and workshops as assigned or required.

Skills/Knowledge:
Knowledge of the principles and techniques of effective communication.
Knowledge of office procedures and practices.
Knowledge of basic arithmetic.
Ability to deal with the public in a tactful courteous and effective manner.
Ability to speak clearly and correctly.
Ability to listen effectively.
Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
Ability to understand and apply applicable rules regulations policies and procedures relating to applicant employment or assistance for health care or community services.
Ability to review data for accuracy and completeness.
Ability to organize and maintain filing systems.
Ability to perform basic arithmetical calculations.
Ability to plan organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.



Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceMust be bilingual (English/Spanish)Required0Must have a high school diploma or equivalentRequired0Public facing customer service experience in a professional work environmentRequired2YearsExperience working in a multicultural workplaceRequired0Able to multitask in a busy environmentRequired0Ability to stand for long periods of timeRequired0Experience processing applications for assistance for healthcare and community servicesRequired6MonthsAbility to organize and maintain filing systemsRequired0
Questions
No.QuestionQuestion1Your candidates Pay Rate for this requisition must be NA/hr vendor rate NA/hr. Do you accept this requirementQuestion2Please list your candidates email address.Question3Please list the city and state where your candidate currently resides.Question4How soon can your candidate start if selected for this opportunityQuestion5Have you confirmed that your candidate is aware of AND can successfully complete the mandatory preemployment screening requirements detailed in the Compliance tab of this VectorVMS requisitionQuestion6If applicable (safety sensitive positions) do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contractQuestion7If applicable (safety sensitive positions) do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements in compliance with ANSI and OSHA and that such equipment will be provided at your company s/candidate s expenseQuestion8Is your candidate aware this is a contract/temporary position and the agency does not offer benefits including PTO and paid holidays Question9Does your candidate have any preplanned time off including doctor appointments within the 1st NA days Question10Does your candidate resume show at least 2 yrs or professional public facing customer service experience in an office environmentQuestion11Is your candidate BiLingual (English/Spanish)