First Level Supporter wanted mfd

Dear Sir or Madam

we at LANIT 24 (Germany) are currently looking for First Level Supporters in:

Morocco Tangier and Oujda

Start: ASAP
Duration: 1 year (with option)
Full time (MoFr/40h)
100% Onsite

Tasks

• Processing customer enquiries and problems in the area of IT support
• Recording and documentation of customer information and support tickets
• Initial contact and first analysis of technical problems
• Providing solutions and instructions for frequently occurring problems
• Escalating complex cases to second level support
• Monitoring systems and performing basic maintenance tasks
• Updating knowledge bases and creating instructions for customers
• Ensuring a professional and friendly customer service experience
• Tracking and monitoring customer satisfaction
• Assisting with the installation and configuration of software and hardware

Requirements

• Expertise in IT systems networks and hardware
• Excellent communication skills local language and English (written and verbal)
• Good problem solving and analytical skills
• Customer orientation and friendly interaction with customers
• Time management and prioritisation skills
• Willingness to learn and ability to undertake continuous professional development
• Ability to work and collaborate in a team

If you are interested I would be pleased to hear from you.

Best regards !

Samim Samed