Field Support Technician

Job Title: Field Support Technician

Job Location: Jacksonville FL (90% Remote Support position. May require occasional visits to site(s) later during the assignment)

Job Duration: 3 months with possible extension

Role Overview:

This role will work with senior managers and executive sponsors to initiate and lead data management projects and programs supporting strategic business in Global Workplace Solutions (GWS). This is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will collaborate with a crossfunctional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.

The purpose of this position is to provide complex research system data management/analysis reporting and coordination of data for client outsourcing programs.

Day to Day Responsibilities:

o Provides level I & II enduser support for software and hardware issues.

o Oversees the daily operations of the local area network.

o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

o Troubleshoots Desktop Virus and malware issues

o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

o Troubleshoots any software and hardware problems through debugging testing and vendor assistance.

o Provides recommendations of program changes to correct software problems.

o May provide informal assistance such as technical guidance and/or training to coworkers.

o May coordinate work and assign tasks.

Years Experience Required: 23 years

Education Requirements: Associates Degree or Technical School

Systems/Software Proficiencies: Microsoft Windows Virus and Malware products Remote troubleshooting

Certifications: nice to have

Must have Skills:

o Level I II desktop support

o Superb communication Ability to communicate and collaborate with broad audiences

o Ability to comprehend and interpret instructions short correspondence and memos and ask clarifying questions to ensure understanding.

o Ability to comprehend analyze and interpret situations.

o Ability to solve problems involving several options.

Top Nice to Have Skills:

o Certifications

Interview Process: 1 Rounds 1st Video w/HM

Covid Protocol: N/A

Work Equipment: Laptop

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