Field Service Technician-Food Equipment

• We are a premier supplier and leading manufacturer of foodservice equipment and water treatment technologies in the foodservice industry.
• With 60 years of history we have developed a large product base and a global reputation for quality. We are an industry leader devoted to making our customers successful.
• Are you a technical savvy professional with the ability to thrive in a fastpaced environment If this sounds like you you might be our next Field Service Technician supporting our customers foodservice equipment.
• Are you passionate with customer service troubleshooting complex mechanical and electrical repairs and are a stickler for designated field service work This role is exclusively for you.

Position Summary:

• The Field Service Technician is responsible supporting all Antunes customer within designated field service area in Philadelphia.
• The Field Service Technician is also responsible for resolving a variety of mechanical and electronic technical problems of diverse complexity by phone email and chat.

Essential Role Responsibilities

• Troubleshoots equipment operational electrical and mechanical problems over the phone and chat.
• Services customers equipment including reviewing customer complaints troubleshooting mechanical and electrical repairs providing final recommendation to bring customer issues to resolution.
• 50% Local Field Service support
• 50% Phone Support
• Manages inventory to ensure adequate stock is in place.
• Develops familiarity with a subset of products processes operational metrics and software tools; learns and follows the work instructions for products according to maintenance and quality standards.
• Provides technical and operational training to internal and external customers.
• Prepares and reviews all customer support documentation.
• Installs and supports water filtration solutions.
• Provides repair services on equipment in assigned geographic area.
• Provides recommendations for continuous improvement of product development work instruction documentation and standardization of processes.
• Install and services Antunes equipment based on customer need and proximity.
• Assists with customer service calls including but not limited to identifying part numbers for service parts equipment.

Essential Skills & Role Qualifications:

• Excellent technical and functional skills. Ability to troubleshot/Electromechanical equipment.
• Must be able to professionally communicate with internal/external customers and address complaints.
• Must be able to demonstrate the ability to be a selfstarter and work well independently and make sound business decisions.
• Proficient with Microsoft Office (Word Excel Outlook) required; QAD (Preferred).

Essential Education & Experience

• Minimum High School Diploma and/ or G.E.D (Required)
• Associate degree in Electronics or equivalent (Preferred)
• 35 years related experience in technical service or field service repair.
• 50% Local Field Service support
• After hours support as needed.