Field Service Representative

Shift Hours: Monday to Friday 07:00 AM 03:30 PM

Normal Work Schedule

The Forty (40) hours per week being five (5) consecutive days of eight (8) hours each exclusive of lunch periods. Position may be required to work overtime hours and is subject to 24hour call out as needed.

Work Performed

Performs advanced customer service functions in the field. Turns on and turns off water service to customers and obtains proper meter readings. Turns off and restores service on delinquent accounts. Investigates and resolves routine customer complaints such as those relating to defective water meters leaks dirty water pressure high bills etc. Installs and changes meters and replaces damaged meter boxes and lids. Investigate inquiries from supervisor or customer as necessary. Maintain detailed and complex records in company databases and company applications. Effectively use company equipment including work truck computer tablet small hand tools etc. Read and record customer meter readings on handheld unit and Toughbook as necessary. Does other similar work which he/she may be called upon to perform and any other work as necessary or to satisfactorily complete the job to which he/she has been assigned.

Tools Used

Small hand tools and any other tools necessary to complete the job.

Knowledge and Ability Required

High school education or equivalent. Must be able to prepare the necessary forms and documents relating to the position. Must have ability to carry out oral and written instructions. Requires normal physical and mechanical ability and ability to meet the public. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move over 100 pounds.

Must obtain a California State Water Resources Control Board (SWRCB) certification as a Distribution Operator Grade 1 within one year from date of employment/transfer/reclassification. Certification must be maintained for employment. Must possess a valid California Drivers license.