Field Service Engineer - CIS

Your mission

Hello there and welcome to your new challenge here at Sungrow.
We want You to help us provide the CIS region with more clean energy, especially with Battery Storage Solutions!

• Interface between our customers, Sungrow and Sungrow-Samsung SDI.
• Take ownership of dispatched customer issues.
• Provide service and customer support during field visits or dispatches.
• Run a diagnosis on errors or technical problems.
• Deliver support and contribute service solutions for our customers.
• Perform all on-site installation, repair, maintenance, and test tasks as well as upgrades or rework activities.
• Support the Project Management during commissioning and site acceptance services.
• Follow operational procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable health and Safety instructions and regulations.
• Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.
• Support EMEA Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
• Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
• Prepare documentations and work instructions.
• Participate in the claim management and RMA process.
• Documentation for QA, customer feedback and analysis support.
• Take over randomly on call duties, partly on weekends and nights.

Your profile

• Education as Electrical technician or Engineer.
• Experience with Battery Storage solutions is beneficial.
• Experience in claim handling, solution finding and execution.
• Experience dealing with customers in critical situations.
• Ability to work independently and structured in an international environment.
• Strong customer orientation, good discipline, team spirit and self-motivation.
• Greek one CIS language and English in C1.
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Willing to work on call duty AND to travel.
• Work from home office.

Why us?

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:

• Food vouchers, free for You to decide what to buy with them (You are a Sushi-type aren`t you?)
• Mobility package: in case you want a Job-Rad, we got you covered (E-bikes! we need more E-bikes! fueled by solar-power!)
• Bonus payments: we agree on Smart KPIs with You, an You receive a nice Bonus at the end of the year, isn`t that something!?
• A multinational team awaits You with lots of European and transeuropean exchange!
• Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!