Field Engineer 3
Posted on :
19-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-02-2024
Job Description
Req ID : 2565358
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.
Position: IT Field technician
Location: Burbank CA 91506
Duration: 12 Months
Job Type: Contract
Work Type: Driving
Pay rate: $25.00/hour on W2
Job Responsibilities:
Summary:
- As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop & laptop computers printers network devices standard software and lowend servers at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair including reloading and reimaging of PCs/laptops and installing and optimizing HW/SW networking products.
Responsibilities:
- Provides support for software hardware and networking support for desktops laptops and servers and maintains PCs and associated software networks servers and peripherals Supports network products from operational and maintenance perspectives Performs installs moves adds and changes as required Tests and certifies PCs networks servers and client approved applications Provides followup on problems or escalation. Maintains a high degree of professionalism in actions demeanor and dress.
- Ensure customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
TECHNICAL SKILLS
Must Have
- Customer Centricity
- independent/ selfmanagement
- PC/Laptop/Trouble shooting technical skills/experience
- The main duties of this position will include Break fix experience and customer service skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
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