Field Engineer 2
Posted on :
10-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-03-2024
Job Description
Req ID : 2612337
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients a global information technology company that provides highperformance and industryfocused solutions integrated with leadingedge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for highintensity enterprise computing.
Job Title: Audiovisual technician
Location: Washington DC 20036
Duration: 12 Months
Job Type: Contract
Work Type: NonDriving
Pay rate: $28.78/hour on W2
IMPORTANT:
- In addition to AV support the candidate must have a working knowledge of Windows 11 and MAC OS.
- The clients attach to the AV equipment (Creston Room Ready Roomkits etc.) via laptop and both are in that office. Additionally some working knowledge of different presentation tools such as PowerPoint etc.
Job Description:
- As a Field Engineer 2 your primary responsibility will be Key activities including:
- Develop support processes and maintenance checklists in conjunction with the client Group IT real estate and property management teams
- Capture and maintain equipment inventory data
- Perform periodic inspections of conference rooms to ensure equipment is functional and required accessories (e.g. cables connectors etc.) are available.
- The client will define inspection frequencies based on the number of conference rooms and available capacity for each location
- Monitor ServiceNow ticket queues established for capturing AV requests and issues
- Perform basic maintenance troubleshooting and repair of A/V devices (subject to device warranty restrictions)
- Communicate with Client facility management and device OEMs as required
- Perform onsite escorts for OEM and 3rd party support vendors
- Perform A/V and conferencing software setup support before scheduled meetings
- Provide user support during meetings
- Log work activity via Client ServiceNow ITSM
- Provide monthly reports including a summary of known conference room issues and recommendations to improve maintenance processes and conference room performance
- Support monthly user training sessions
- Maintain documentation and training materials for all AV rooms covered in this agreement
- Assist with new equipment installation and configuration as appropriate. Equipment installation will be performed by 3rd party support vendors
- Initiate OEM and 3rd party support tickets as needed and coordinate troubleshooting and support to address these issues
- Where appropriate and approved by the client replace equipment sent by OEM where a component is determined to be defective and requires a simple swap to resolve the situation
- Coordinate activities with client LAN/Campus team responsible for client AV.
TECHNICAL SKILLS
Must Have
Nice To Have
- AUDIOVISUAL
- Mac OS
- Microsoft Windows 11
TekWissen Group is an equalopportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
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