Facilities Management - Workplace Experience Coordinator

Job Description: Max Bill Rate: XX30.50$35
Shift Times: MF: 8AM5PMflexibility based on client needs

Summary:
This position is responsible to support and coordinate activities related to delivery of workplace experience services for clients where offered including administrative support for teams managing and directing services. Services may be directly performed by the company or thirdparty service providers in collaboration with this position.

Daily Responsibilities:
Welcoming client and guests customer service and client facing attitude**
Assisting with front desk reservations vendor escorting ID/badge administration**
Receiving and shipping packages
Pantry stocking
Printers operating and set up
Assisting in any office changes coordination
Work order management/submission based on building maintenance requests
Open to constructive feedback and situational adaptability needed based on manager advisement**
Dealing with problem solving in situations and being solution driven**

Must Haves:
A minimum of 1 2 years related experience (e.g. Front Desk Concierge Hospitality Room Management or Customer Service roles) is preferred***
Restaurant/Hotelhospitality experience***
HS Diploma or GED required.

Responsibilities:
Provides coordination and administrative support for delivery of Workplace Services.
Services include but are not limited to: Concierge Reception / Conference & Meeting Room Management A/V Support Meeting & Event Management Community Programs Workplace Coaching & Onboarding Food Services Parking & Commute Bicycle & Local Shuttle Supported Employment Company Store Pet Programs Document Services Mail Services Record Archiving Office Supply Management Moves Adds Changes Furniture Management Space Reset Workplace Onboarding Assists the Workplace Experience leadership team with general administrative support including invoice processing travel arrangements expense reporting etc.
Requests building and/or equipment services as needed. Provides administrative support for Workplace Experience team as directed including expense management meeting coordination office and workplace experience equipment care and supply management.
Manages accuracy production quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
Utilizes and maintains integrity of databases and other digital tools associated with service delivery as requested. Ensures all billings for business services are invoiced and billed as required. Attends move meetings and coordinate all moves with client contacts.
Responds to customer requests and complaints regarding Workplace Experience services.
Maintains relationships with vendors that provide services and goods to the office.
Ensures all vendors used have current proof of insurance and contractual documentation in place per requirements.
Administers Workplace Experience team member and thirdparty service provider onboarding process including new employee orientation training equipment and software ordering. Assists in the completion of the office Business Continuity plan. Performs other duties as assigned.
Communication Skills Ability to comprehend and interpret instructions short correspondence and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients coworkers and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people. Warm and engaging demeanor.
Ability to assess circumstances empathize and offer help.
Financial Knowledge Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Reasoning Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations. Requires basic analytical skills.
Intermediate skills with Microsoft Office Suite products such as Word Excel PowerPoint Visio SharePoint OneNote Outlook etc.
Comfortable with and embracing of new technologies and digital tools; such as Apps databases financial management work order management social networking cloud technologies handheld mobile technologies and applications and communications.
Best candidates will have a genuine interest in in anticipating and serving the needs of others.
A warm demeanor and desire to collaborate with others is key.
Physical ability to assist with warehouse operations. Able to lift 50 lbs.


Notes:

Does this position have the potential to convert to direct Not at this time

What is the Lift Requirement Physical requirements include stooping standing walking climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. max or more.

What does the interview process look like (Ex: Zoom/MS Teams onsite etc.) 2 rounds maxTeams interview

Work Location Is this position onsite or remote Onsite

Will the contractor be issued a laptop Desktop laptop
Additional Sills: