Facilities Management Helpdesk Asset Lead

6 months contract with A Local Authority

Job Summary:

Responsible for leading on the Facilities Management CAFM based helpdesk and asset management system.

Lead on all helpdesk related matters and to be the prime contact for technical CAFM assistance for help desk operatives building managers and premises coordinators.

Manage implementation and develop the Facilities Management Helpdesk and CAFM system through controlled development plans.

Effectively support and ensure a highquality service are provided to the Facilities Management Team contractors and building managers premises managers / coordinators utilising the Councils CAFM system.

Support the planning and management of the Councils helpdesk CAFM system and operations ensuring community and customer needs are identified and met.

Ensure the delivery of identified service objectives and continuous improvement of service targets.

Key Duties/Accountabilities:

Accountable and lead on the development of the Councils CAFM system

Lead and manage the FM Helpdesk and team.

Provide planned and adhoc reports generated from the CAFM system.

Report on the operational performance of all LBL Facilities and building assets which may include building maintenance and repairs cleaning and associated services manned security and utilities.

Manage data and documentation help within the CAFM system.

Essential Experience Required:

Evidence of extensive knowledge and experience of CAFM system

Experience of Managing a FM Helpdesk

Demonstrable evidence of working within a team environment

Experience of managing staff and contractors working in a customer orientated environment to deliver specified outcomes.

Experience of Managing Building/Facilities Asset data.

Essential Qualifications Required:

A standard of education and/or experience that reflects the requirements of the role.

The closing date for this position is 16/02/24.