Facilities Management - Facilities Coordinator

Job Description: Job Title: Facilities Coordinator
Bill Rate to CBRE: XX30 XX32
Duration: 4 months with conversion/extension possibilities
Location: 100% On site Palo Alto CA
o Travel Requirements: N/A
Hours: Standard
Role Overview: The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs. This is a headquarter facility with many Execs in the building.

Day to Day Responsibilities:
o Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
o Creates work orders and assigns work orders to multiple technicians subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
o Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
o Maintains files on work orders proposals and department files.
o Creates vendor files and checks accuracy on completed paperwork submitted
o by vendors.
o Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
o Assists with the inspections on the facility campus.
o Uses pc and/or PDA for work order system email ESS and training.

Years Experience Required: 2 years
Education Requirements: High School Diploma or GED
Systems/Software Proficiencies: MS Outlook Work order systems (Service Insight preferred) SharePoint
Certifications: N/A

Top Must have Skills:
***Customer Centric following up able to deescalate white glove approach how can I help attitude
o High level of professionalism Ability to respond to common inquiries or complaints from clients coworkers and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees
o Ability to effectively process and triage work orders with a high attention to detail Ability to comprehend and interpret instructions short correspondence and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence
o Ability to interface with clients and vendors on an operational basis.
o Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
o Problemsolving and can do attitude

Prescreening Questions: Interview Availability for next 2 weeks
Interview Process: 1 Round Panel Zoom Interview w/ 2 managers
Covid Protocol: N/A
Work Equipment: Laptop
Additional Sills: