Facilities Assistant

Facilities Assistant

Location:Hyphen 7375 Mosley Street M2 3HR

Salary: 26000

This is a fulltime role based at Hyphen Mosley Street Manchester. The Facilities Assistant will oversee the daytoday operations and maintenance of our multitenanted office buildings. This role requires an organised team player who can handle various tasks from general admin duties to handson facility management tasks. The candidate will work closely with the Front of House Facilities Manager to ensure that the management of the building is satisfactory for both of our tenants and clients.

Reporting directly to the Account Manager and Client the candidate will deliver an excellent tenant experience whilst ensuring all services are managed to contract and legal requirements.

Key Responsibilities:

• Support FOH Community Manager in managing and prioritising workloads to ensure achievement of service standards.

• Handle enquiries and requests from tenants in a timely and professional manner

• Conduct daily walkthroughs to identify and address any maintenance or cleanliness issues

• Arrange and oversee repairs including coordinating with external service providers

• Obtain quotes and assist in the procurement of services and supplies

• Management of compliance and H&S software

• Assist with maintaining accurate records and keeping the Client Dropbox up to date

• Provide minor repairs and maintenance tasks where possible

• Ensure compliance with health and safety regulations and guidelines

• Conduct regular safety inspections and address any potential hazards

• Assist in management of office fitouts and office moves as needed

• Meeting and greeting tenants and their visitors

• Check stocking levels of all consumables and replace when appropriate

• Supporting internal events including set up

• Creating passes for new starters managing visitors and contractor passes process

• Answering phone calls and emails from tenants clients and contractors

• Sorting and distributing post

• Must be prepared to fill the gaps and step into the front of house role to cover holidays and absences

Key Skills:

Previous experience in a facilities or office management role is preferred.

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Knowledge of health and safety regulations and best practices.

Basic handyman skills for minor repairs and maintenance.

Ability to work independently and collaboratively as part of a team.

Proficiency in Microsoft Office Suite and basic computer skills.