EUC Service and Infrastructure Support Engineer

Join Us as an EUC Service and Infrastructure Support Engineer!

Job Title: EUC (End User Compute) Service and Infrastructure Support Engineer
Location: Plano Dallas TX
Department: IT Infrastructure and Technology
Reporting to: Director Americas

Are you passionate about delivering exceptional IT services and infrastructure support Do you thrive in a dynamic global environment where innovation and collaboration are the norm If so Collinson is looking for you!

About Collinson:Collinson is a global leader in loyalty lifestyle benefits and insurance solutions serving over 800 clients in 170 countries. Our innovative programs including Priority Pass redefine the travel experience and set industry standards. With a focus on customer engagement and satisfaction we continuously push boundaries to deliver exceptional value to our clients and their customers.

Role Overview:As our EUC Service and Infrastructure Support Engineer youll play a critical role in ensuring the smooth operation of IT services and infrastructure within our Americas region. Working as part of our global technology team youll manage and support PCs mobility servers and network systems in compliance with Collinson policies and PCIDSS controls. Your expertise will contribute to the overall governance and success of maintaining yearly PCIDSS certification.

Key Responsibilities:

• Respond promptly to user requests for service troubleshoot incidents and develop solutions to ensure minimal disruption to operations.
• Manage daytoday incidents and service requests using our ITSM tool ensuring timely resolution.
• Maintain a reliable enduser compute environment by verifying scheduled backups refining deployment processes and supporting Microsoft Office applications.
• Collaborate with internal teams and external suppliers to continuously improve service and infrastructure support capabilities.
• Contribute to the development and delivery of an ongoing training program based on enduser feedback.
• Create and maintain user guides knowledge base content and appropriate documentation.
• Stay informed about new solutions security processes and emerging threats to enhance IT operations.

What Youll Need:

• Bachelors Degree in MIS or CS or applicable Trade School Degree
• Certifications such as Microsoft Certified Professional ITIL Foundations v4 CompTIA A and CompTIA Network are preferred.
• Experience with MDM technology and supporting MACs in an enterprise environment is a plus.
• Strong interpersonal skills and a positive customer service mindset.
• Ability to prioritize tasks maintain attention to detail and provide a real cando attitude when faced with challenges.
• Flexibility to work outside of normal hours as needed including participation in rotating oncall schedules.

Join Our Team Today!If youre ready to take your career to the next level and make a real impact in a global organization we want to hear from you! Apply now and become part of a team thats shaping the future of travel loyalty and lifestyle benefits.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.