ERP Support Engineer
ERP Support Engineer
Posted on :
13-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2618936
- Provide technical support for ERP (Enterprise Resource Planning) systems including troubleshooting issue resolution and system maintenance.
- Collaborate with internal teams and external vendors to identify and resolve ERPrelated issues promptly.
- Assist with ERP system upgrades patches and enhancements.
- Develop and maintain documentation user guides and training materials for ERP system users.
- Conduct user training sessions and provide ongoing support and guidance to endusers.
- Participate in system testing validation and implementation activities.
- Stay current with ERP industry trends best practices and emerging technologies.
Requirements
- Bachelors degree in Computer Science Information Systems or related field.
- Proven experience in ERP system support and administration.
- Strong technical skills in ERP platforms or similar systems.
- Proficiency in database management and report writing.
- Excellent problemsolving and troubleshooting abilities.
- Effective communication skills both written and verbal.
- Ability to work independently and collaboratively in a fastpaced environment.
1. Excellent verbal and written communication skills 2. Generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets 3. Proven customer support experience of 6 months+ in an inbound customer care process and willing to work in 24/7 environment (Work from office) 4. Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills 5. Strong phone contact, handling & Sales skills and active listening 6. Customer orientation and ability to adapt/respond to different types of characters 7. Ability to multi-task, prioritize and manage time effectively 8. Identifying, escalating priority issues and reporting to the high-level management
Employment Type
Full Time
Key Skills
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