EQP Customer Service Intern

Founded in 2021 with Nidecker Group Equip Club SA have had one mission in mind: provide people with the opportunity to rent premium sports equipment. Any sport anytime anywhere. With fully autonomous stations for Stand Up Paddle or Multisport; Equip aim at connecting sports and communities in three easy steps. Simply reserve grab and go!

Today Equip is based in Rolle Switzerland on the FrenchSwiss Riviera close to the Lake Leman and the Alps. The team currently manages partnerships and stations in 40 locations around Switzerland France Italy and Spain. For more information visit our website.

Role opened: January 24 2024

Tentative start date: May 1 2024

Tasks

As a Customer Service Support and Logistics Coordinator at Equip you will play a pivotal role in ensuring a positive customer experience and efficient logistics operations. Your responsibilities will span customer service support logistics coordination weekend operations installation and maintenance assistance travel for operational needs administrative support team collaboration learning and development compliance and safety and project assistance. This multifaceted role requires a proactive and detailoriented individual who is passionate about outdoor sports and is ready to contribute to the success of our company in any way they can.

What you can expect to do:

1. Customer Service Support:

• Responding to customer inquiries via phone email or chat.
• Resolving customer complaints and issues in a timely and empathetic manner.
• Providing information about products and services.

2. Logistics Coordination:

• Assisting in the management of inventory and stock levels.
• Helping to coordinate shipping and receiving activities.
• Tracking shipments and ensuring timely delivery of goods.

3. Installation and Maintenance Assistance:

• Providing support in setting up or installing products or services.
• Assisting in routine maintenance or troubleshooting of products.
• Working under guidance to learn and perform technical tasks.

4. Administrative Support:

• Performing data entry and maintaining accurate records.
• Assisting in the preparation of reports and documentation.
• Supporting the team with administrative tasks as needed.

5. Project Assistance:

• Assisting in specific projects or initiatives as directed.
• Providing innovative ideas to improve service or operational efficiency.
• Taking on additional responsibilities as needed to support team objectives.

Requirements

• Valid drivers license to travel for operational needs this may be within Switzerland or our neighboring countries.
• Available to work on weekends for customer service and logistics tasks.
• Team player to collaborate interdepartmentally to ensure seamless customer service and logistic operations.
• Bachelors degree in Business Marketing or a related field.
• Proven experience in a sales or business development role.
• Strong communication and interpersonal skills.
• Selfmotivated and resultsoriented with the ability to work independently.
• Familiarity with outdoor sports products and passion for the industry.
• Fluent English and French proficient German is a plus.