Epicor Systems Admin

Title: Epicor Systems Admin

Location: St. Paul MN MUST be onsite (need local within 40 miles)

Duration: 1 year

Experience with Epicor 10 is a must

Job Summary:

The Epicor System Administrator is responsible for but is not limited to the installation configuration operation performance and maintenance of the Epicor ERP system hardware and software and related infrastructure. This individual will assist project teams with delivering solutions and transitioning into ongoing production support. Participation on projects is focused on change and release management activities within the project and application life cycle. This individual participates in technical research and development to enable continuing innovation within the infrastructure including customizations integrations addon functionality and upgrades.

This role will assist with tier 1 support for the Epicor ERP system and be the primary escalation point for tier 2 level support. These activities will include Incident Management Problem Management Knowledge Articles and creating standard operating procedures (SOP). This role ensures that system hardware operating systems software systems and related procedures adhere to organizational SOPs and are at the correct release and patch level to obtain optimal performance of the systems.

Essential Duties & Responsibilities (include but not limited to):

Research and recommend innovative and where possible automated approaches for system administration tasks. Regularly provide advice and recommend actions involving complex issues.

Install new or rebuild existing servers and configure hardware peripherals services settings directories storage etc. in accordance with standards and project/operational requirements.

Perform daily system monitoring verifying the integrity and availability of all hardware servers systems and key processes reviewing system and application logs and verifying completion of scheduled jobs.

Problem Management including root cause analysis of system problems.

Develop and maintain installation operational and configuration procedures.

Perform ongoing performance tuning and resource optimization as required.

Provide support with developing testing and rollingout Epicor ERP solutions bug fixes and enhancements. Assist with smooth transition of projects from development to production by performing operations activities within the project lifecycle.

Tier 2 level support for Epicor ERP system including troubleshooting and solving incidents reported by users escalating issues to vendors maintaining user accounts responding to system outages starting and stopping servers installing patches and releases and monitoring system health.

Collaborate with Business Analysts Quality Assurance Computer System Validation and other IT and external partners to facilitate execution of ERP solution strategies.

Track prepare and report on Epicor performance; make recommendations to improve performance.

Maintain compliance to the Quality Policy/System (e.g. Master Control) and all other documented quality processes and procedures when performing assigned tasks.

Responsibilities sometimes require working evenings and weekends.

Other duties and special projects as assigned

Minimum Qualifications:

5 years of experience supporting ERP Software. or equivalent enterprise systems support

3 years Microsoft SQL Server Database Experience.

2 years of experience working in Incident and Problem management.

1 Years of experience documenting Knowledge Base Articles and SOPs.

Ability to interpret and or discuss technical information with a nontechnical audience.

Bachelors degree with a technical major and 3 years of related experience or 6 years of experience will satisfy degree and experience requirements.

Desired Qualifications:

Experience with upgrading to Epicor ERP to version 10.x

Systems Administration/System Engineer certification in Microsoft.

Understanding or experience in medical device industry.

Exemplify project management communication and problemsolving skills.

Ability to handle multiple projects simultaneously.

Demonstrated ability to learn new technology quickly.

Successfully work collaboratively and with minimal supervision.

Knowledge Skills and Abilities Required for Successful Job Performance:

Proficiency in Epicor ERP 10.x system administration Microsoft SQL Server Reports MS Reporting Services/SSRS Microsoft Server/Client Systems Support

Working knowledge of Service Connect BPM BAQ Virtualization Routers MDM Backup/Restores Network Printer Administration Thin Client Architecture VPN