Entertainment Operations Coordinator

Qualifications:

• Proficient in Microsoft Word Excel and Outlook;
• 1 years experience within the entertainment or theme park industry preferred; or equivalent combination of education and experience.

Responsibilities:

Performs administrative responsibilities in support of venue(s) and venue management including but not limited to;

• At the direction of management preparing/reviewing/adjusting daily/weekly team member schedules show schedule/rotations and set grids
• Budget tracking to include; track daily/weekly labor daily flash reports and overtime justifications and team member TimeKeeper correction and overpayment letters
• Venue supply inventory maintenance and ordering
• Maintaining company information and TSAT communication boards
• EHS: housekeeping inspections and compliance tracking.
• Segment/annual Training and TSAT survey coordination/tracking. 50%
• Provides work direction to team members;
• Communicates company and venue specific expectations of behavior and performance standards reporting to Management any deviations from the expectations
• Initiates team member feedback discussions for recognition and performance improvement
• Compiles written documentation of observed behaviors for Management. 5%
• While traveling to/from venue(s)/location(s) observes and monitors shows/sets/BOH to ensure highest standards of show quality guest and team member satisfaction and safety are being achieved;
• Communicates to Management any observed show quality guest team member or safety issues utilizing the necessary departments and Entertainment manager on duty to expedite a resolution.
• Monitors the quality cleanliness and facility maintenance standards to ensure the FOH/BOH venue is Show Ready for our guests and Team Members at all times
• Open and follow up on work orders through completion.
• In the absence of the Management oversees the operation of venue:
• Reinforces the application of all company policies & procedures as well as addressing any immediate employee relations issues pertaining to the venue(s).
• Communicates information relevant to the operation of the venue(s) to both management and team members. 10%

At the direction of management supports opening and/or closing duties for the venue(s) including but not limited to:

• Checking in cast and crew
• Participate in daily startup meetings including the compiling of daily information for distribution
• Handling all staffing issues resulting from team member sick calls
• Monitoring startup/shut down procedures
• Communicating operational readiness or staffing/technical problems with partnering departments
• Adjusting staffing levels grids and rotations to accommodate park attendance/business needs 25%
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Perform other duties as assigned.