Engineering - Site Reliability Engineer Sr

Technical/Functional Skills

Windows PowerShell; Digital : DevOps

Experience Required

5

Roles & Responsibilities

Skillsets/knowledge required:

Networking fundamentals

PC/server hardware

RBAC assignments

AAD/AD security groups permissions group policy MFA

Windows Client and Server OS file system permissions

Security fundamentals and processes (JEA change tracking audit trails approval/authorizations)

Azure fundamentals

Detailed and clear communication written and verbal

Responsibilities:

Receive triage and manage ITrelated issues reported by end users

Drive clarity of reported issues translating business and user functions into likely technical causes

Engage appropriate SMEs and IT teams to resolve issues based on root cause and area of responsibility

Handle escalations in priority/criticality

Identify and pull multiple teams together to resolve complex issues

Document roles responsibilities mapped to technical permissions required to fulfill those roles

Identify pain points and repeated issues create action plans to reduce toil

Track and drive down MTTR

Drive incident bridge calls engage required SMEs and drive outages to closure

Document outage activities manage regular communications with stakeholders

Drive postmortem reviews with applicable teams

Regular reports on overall issue counts categories resolution time

Generic Managerial Skills

Windows Servers; Digital : Microsoft Azure