Engineer II

Overview

Tek Wissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.

Position: Engineer II

Location: Town and Country Missouri 63017-5827

Duration: 3 Months Contract to Hire

Work Type: Onsite/Remote

Job Description:

• Creative problem-solving to identify the source of problems

• Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of Client environments

• Through Client consultation, realize growth opportunities for production Client environments
  Provide guidance to adjacent support tiers to assist in resolution of complex network, system, and security incidents

• Provide and obtain timely updates to/from relevant parties (internal and external)

• Partner with the Problem Management Centre to reduce re-occurring incidents

• Provide consultative assistance to the Operations Centre during off hours as needed

• Review system and network configurations with Service Delivery to ensure successful implementation of services into production

• Perform incident trend analysis to promote a stable solution within the environment.
  Other duties as assigned

Qualifications

• Previous Operating Systems support experience in enterprise, IT or service provider environment

• Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)

Hands on experience including but not limited to:

• Systems OS such as Solaris, Redhat / RHEL)

• Hardware and firmware exposure in virtual and physical systems environments (HP, Dell, Sun, VMware, Egenera)

• o Server Load balancer configurations and support (F5, Cisco ACE, Foundry Server Iron etc.)

• Common web server support (Apache, etc)

Hands on experience with one or more of the following:

• Security technologies

• Virtual and physical security technologies (ie. Cisco ACE/FWSM, ASA, IP tables, ACL etc.)

• Intrusion detection support and analysis

• Network and Systems hardware platforms

• Cisco routers and Switches

• Server Load balancers (F5, Cisco ACE, Inkra)

• Experience with Shell/Perl/Expect/PowerShell and/or other scripting languages and/or web development technologies like HTML, XML, Java

• Database administration

• Familiarization with SAS-70 and ITIL guidelines and practices

• technical certifications in areas of expertise (Cisco, Juniper, Redhat, MS, ITIL, Nortel, Ciena)

• Project Management experience

• Bachelor's degree or equivalent education in related fields

• 5+ years of experience in systems support role

• Certificates of training in associated fields/equipment

Position Requirements:

• A commitment to delivering a superior Client experience through direct interaction with Clients during support and change management

• Ability to quickly adapt to advancing technologies and procedural changes

• Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution

• Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment

• Ability to work well in team environment

• Excellent verbal, written and analytical skills

Tek Wissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.