Engagement Lead

Responsibilities :

Client Management:

• Nurture working relationships with clients throughout the project cycle.
• Track client’s processes and provides prompt assistance when needed.
• Design and execute solutions tailored to client needs.
• Manage client expectations and ensures delivery of client requests.
• Assist customers with using our services throughout projects.
• Foster positive relationships with our customers as their primary point of contact.
• Address customer issues with speed and efficiency

Project Management

• Lead and handle complex accounts.
• Identify upselling and cross-selling opportunities.
• Prepare reports on project performance.
• Assign resources from the company to the client.
• Help clients implement services and plan projects effectively.

Operations

• Ensure contracts are carried out according to agreed terms.
• Manage invoices, bills and other financial aspects for assigned customers.
• Work with sales teams to identify new business opportunities.

Requirements

• Minimum of 4-5 years of experience in sales, project management or consulting in eCommerce space.
• Excellent interpersonal skills, written and verbal.
• Detail and goal-oriented.
• Proven critical thinking and problem-solving skills.
• Bachelor’s degree in Business, Management, or any related field; MBA a plus.
• Project management experience.
• Proficient in MS Office and CRM/project management software.
• Strong organizational and multitasking skills.
• Sharp business acumen.
• Ability to negotiate with clients.
• Ability to communicate effectively with clients.
• Ability to juggle multiple projects at once
• Experience with SQL, cloud databases and Google Analytics