Employment Advisor - Northwich

Title: Employment Advisor
Location: Northwich
Salary: 26,500 - 29,545
Job Type: Permanent, Full time, Onsite - 37 hours
Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm

Job Role
Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourages others to build a future? Are you looking for an opportunity to make a difference to people's lives? If so, then this might be the position for you.

On behalf of our client, one of the UK's leading providers of employability and health services, we are recruiting for an Employment Advisor to join their amazing team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.

You'll manage a caseload of participants, managing their journey to employment, be their coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.

The ideal candidate will have excellent customer service skills, be target driven as well as a motivational advisor. You'll have a high level of initiative and motivation with the ability to seek out solutions to problems, and be able to work under pressure, without day to day supervision. However, our client is not always looking for someone who ticks every single box they are looking for someone who can provide a first class customer service, driven by our overarching aim to empower lives and improve communities.

In return for your dedication, knowledge, and commitment, our client is offering a competitive salary range of 26,500 - 29,545 per annum (dependent on experience) with these great additional benefits:

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme- 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Refer a Friend Scheme
• Free access to BenefitHub - an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets

There are also progression opportunities.

Key Responsibilities

• Meet, and strive to exceed personal performance targets, Key Performance Indicators and all Quality and Compliance measures.
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression to employment
• Achieve the Customer Service Standards required on the programme

Skills and Experience
Essential

• A good working knowledge of the local labour market in the specified geographical locations
• GCSE or equivalent in English and Maths at Grade C or above
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business
• Experience of working in a target driven environment
• Experience of delivering services to meet contractual and quality standards

Desirable

• Level 3 Award in Employability Services Sector or equivalent
• Knowledge of the employability industry
• Knowledge of the recruitment industry
• Experience of working with people in the provision of 'information, advice & guidance'
• Full driving licence to enable deployment across a specified geographical area (region)

Additional Information
You may be required to process a Disclosure and Barring Service (DBS/DS) check. Our client supports the recruitment of ex- offenders and will not discriminate in any way.