EDI Services Specialist

EDI Services Specialist

This position is an EDI (Electronic Data Interface) customer serviceoriented professional that provides firstlevel EDI support through phone email and chat for EDI related processes supported through various services and systems for internal customers service vendors and other companies within the industry.

Position Accountabilities:

• Provides exceptional customer service
• Comprehensive understanding of X12 and EDI Standards for rail
• Provides technical support for customer and rail operations EDI (Electronic Data Interface) transaction sets
• Implements proactive problem resolution measures for internal and external customers
• Ability to manage multiple tasks at times of adversity
• Ability to work cross functionally with internal stake holders to drive change aligned with the organizations initiatives
• Efficient in MCS EMS or ITX
• Adapts well to change
• Ability to work independently and as a team to complete daily task
• Manage customer accounts from Canada US and Mexico
• Escalates and provides critical incident support as needed
• Follows up with customers provides timely updates and sees problems through to the end
• Ensures proper documentation of incidents emails requests and follows established ticketing processes

Position Requirements:

• Bachelors degree from an accredited university or college or enrolled in an accredited program with less than one year until graduation or equivalent combination of education and experience or Associates degree (A.A.) or equivalent from twoyear college or technical school
• MCS EMS or ITX foundational knowledge (1) year is required
• Bilingual communication skills in both English and Spanish (both written and spoken)
• Experience with providing support over the phone (2) years preferred
• Customer service or call center experience (2) years preferred
• Experience communicating technical information to nontechnical audience one (1) year preferred
• Basic foundation knowledge of the rail or transportation industry (2) years

Working Conditions:

This position has a regular fulltime schedule working Monday Friday during one of the shifts below:

• 7AM 4PM
• 8AM 5PM
• 9AM 6PM
• 11AM 7PM
• There may be a need for occasional work after hours or weekends
• This position may require minimal international travel to Canada US and Mexico up to 20% of the time per calendar year.