Dutch Technical Support

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For one of the biggest names in banking we are looking for TEchnical support agents. In this role you will handle the following responsibilities:

• To provide technical support to end-users / network users and troubleshooting

• To handle, solve or escalate calls within time guidelines:

  • Answering and registering client question

  • and giving information, advice or instructions

  • Analyzing and interpreting client requests to determine the problem and to solve it

• To contribute to the development and modification of the network/system and its various components

• To troubleshoot non-complex hardware and/or software problems

• To assist in selection and evaluation of hardware and software

• To apply understanding and knowledge of information systems to assist users with technical problems

• To escalate incident and complex hardware and software problem

The job consists mainly of handling incoming calls (80%) and less written tasks (20%).

Requirements

• Native Dutch / Flemish + English

• Experience with CRM systems & MS Office

• Strong communication skills (oral and written)

• Good listener

• Contact center experience is an asset

Our offer

• Paid training

• Fun, people-oriented call center

• Market-based basic salary

• Growth opportunities

• Relocation Package

Location

Varna (Bulgaria)