Dutch speaking Customer Service Agent Inbound

Who Are We Looking For Are you an enthusiastic communicator with a knack for problemsolving Do you thrive in dynamic environments and enjoy providing topnotch service to customers If so we want you on our team!

Tasks

• Initial Training for 6 weeks
• Respond to inbound calls from customers regarding technical queries and solve them in the best manner
• Escalate more complex issues to the technical department as required
• Document and update the CRM with the required information to ensure a proper follow up till the ticket is fully solved
• Identify opportunities for upselling/crosselling

Requirements

• Strong communication skills in Dutch and English
• Ability to communicate professionally enthusiastically
• Solutionoriented.
• Quick learner with the capacity to process information efficiently.
• Independent worker who enjoys challenges and maintains focus on customer satisfaction.
• Previous experience in customer service is a definite plus.

Benefits

• A rewarding experience abroad that will enhance your professional and personal growth.
• Flexible work arrangements with the option to work partially from home and partially in the office.
• Comprehensive paid training and ongoing support from your trainer and team leader.
• Friendly and supportive work environment with opportunities for team bonding through social events.
• Longterm employment with stimulating challenges.
• Competitive salary
• Additional benefits including a fixed project bonus performance bonus and private health insurance.