Dutch Speaking Customer Advisor

Are you fluent in Dutch and passionate about providing exceptional customer service Join our team in Bulgaria as a Remote DutchSpeaking Customer Advisor in the ecommerce industry. Prior experience is advantageous but not mandatory as we welcome individuals with a strong desire to learn and contribute. For candidates relocating from abroad we offer a comprehensive relocation package including flight tickets to Sofia and accommodation. Enjoy competitive compensation extensive benefits including health and life insurance and abundant opportunities for career growth and development.

Responsibilities:

1. Customer Support Excellence: As a Remote DutchSpeaking Customer Advisor your primary responsibility is to deliver outstanding customer support to Dutchspeaking customers via various channels including email chat and phone. Assist customers with inquiries provide product information process orders and resolve issues promptly and effectively to ensure a positive customer experience.
2. Order Management: Manage customer orders including processing tracking and resolving any orderrelated issues or discrepancies. Liaise with internal departments logistics partners and suppliers to ensure timely order fulfillment and delivery.
3. Product Knowledge: Develop a deep understanding of our products and services to provide accurate and helpful information to customers. Stay updated on product features promotions and policies to effectively address customer inquiries and concerns.
4. Issue Resolution: Troubleshoot customer problems identify root causes and implement appropriate solutions to resolve issues efficiently. Escalate complex cases to senior team members or management as needed to ensure timely resolution and customer satisfaction.
5. Feedback Collection: Gather and document customer feedback suggestions and complaints to identify recurring issues or areas for improvement. Collaborate with crossfunctional teams to implement proactive measures and enhance the overall customer experience.

Qualifications:

• Fluency in Dutch (both spoken and written) is essential.
• Excellent communication skills in English.
• Prior experience in customer service or ecommerce is desirable but not required.
• Strong interpersonal skills and the ability to empathize with customers.
• Proactive attitude and willingness to learn and adapt in a fastpaced environment.

Benefits:

1. Competitive Salary: Receive a competitive salary package reflective of your skills and experience.
2. Relocation Package: For candidates relocating from abroad we offer a comprehensive relocation package including flight tickets to Sofia and accommodation.
3. Health and Life Insurance: Access to comprehensive health and life insurance coverage for you and your dependents.
4. Career Growth Opportunities: Take advantage of opportunities for career advancement within the ecommerce industry. Access training programs mentorship initiatives and promotional pathways to support your professional development.
5. Dynamic Work Environment: Join a dynamic and inclusive workplace culture that fosters collaboration innovation and teamwork.
6. WorkLife Balance: Enjoy flexible working arrangements and a supportive environment that promotes worklife balance.
7. Professional Development: Participate in ongoing training and development programs to enhance your skills and expand your knowledge in customer service and ecommerce operations.

Join Our Team:If youre fluent in Dutch and eager to embark on a rewarding career in customer service within the ecommerce industry apply now to become our Remote DutchSpeaking Customer Advisor in Bulgaria. Experience competitive compensation comprehensive benefits and ample opportunities for career growth and development as you contribute to our teams success!

Remote Work :

No