Dutch Flemish Customer Care Agent

Are you thinking about moving abroad Check out Bulgaria with its black sand beaches hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a peopleorientated ambitious company. Want to start this new adventure in your personal and professional life Take a look at this position!

Your role:

For one of the biggest names in employee benefits we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls outbound calls and administrative tasks.

Daily tasks:

Calls are always with priority.

To provide customer service:

• Vouchers for services used for cleaning ironing grocery shopping and transport for disabled people.

To answer incoming calls and emails about vouchers usage ordering reimbursement and exchange:

• Registering and logging into the website
• Change of personal data
• Orders did not arrive
• The client paid but did not receive cheques
• Request for fiscal certificates for taxes
• To provide information about the legal conditions of voucher usage.
• To be the connection between the regions cleaning companies and customers.

Requirements:

• Fluent in Dutch or Flemish English
• Contact center experience is an asset
• PC skills and very good written skills
• Diploma of Secondary Education
• Contact center experience is an asset

Socialcommunicative:

• Persuasiveness
• Customer orientation
• Communication
• Effective listening

Intellectual competencies:

• Analytical thinking
• Continuous learning

Emotional competences:

• Positive thinking
• Selfmotivation
• Selfconfidence

Taskoriented competences:

• Quality of work
• Flexibility
• Sales ability
• Resultorientation
• Multitasking

Our offer:

• Paid training
• Fun peopleoriented call center
• Marketbased basic salary
• Growth opportunities
• Relocation Package

Location

Sofia (Bulgaria)