Dutch Customer Service

For a customer based in the center of Barcelona we are looking for Inbound Call Center Agents who speak either Flemish or Dutch. Previous customer contact experience is not required but is appreciated. Candidates must live in Barcelona or be willing to relocate in the short term.

Tasks

The candidate will be working in a project with relatively simple processes but accuracy is an absolute must. The candidate will be the main contact point for customers that have questions or issues with a banking application. There is a training program in which you will go through all the aspects of the job. The training period consists of 5 days.

Requirements

• Language: Native level in the required language
• Call centre experience is an added value but not required
• Basic computer skills are necessary
• Able to follow procedures around sensitive data
• You can submit proof that you are free of criminal offenses
• Flexibility and punctuality regarding working hours (shifts including evening and weekend services)

Our ideal candidate is

• Communicative and empathetic
• Disciplined and accurate
• Respectful and positive towards customers
• Solutionoriented thinking
• Patient
• Reliable

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique atmospheric peopleoriented call centre with a good dose of fun
• Marketbased basic salary with bonus
• Employee benefits such as meal card transport card and private insurance
• Growth opportunities

Summary: Inbound Customer service providing administrative information/blocking credit cards

Training: 2 week training