Dutch Customer Care Agent

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For one of the biggest names in employee benefits we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls outbound calls and administrative tasks.

Tasks

Calls are always with priority.

To provide customer service:

• Vouchers for services used for cleaning ironing grocery shopping and transport for disabled people.

To answer incoming calls and emails about vouchers usage ordering reimbursement and exchange:

• Registering and logging into the website
• Change of personal data
• Orders did not arrive
• The client paid but did not receive cheques
• Request for fiscal certificates for taxes

To provide information about the legal conditions of voucher usage.

To be the connection between the regions cleaning companies and costumers.

Requirements

• Excellent level of Dutch or Flemish language
• Fluency in English
• Experience with CRM systems & MS Office
• PC skills and very good written skills
• Diploma of Secondary Education
• Contact centre experience is an asset

Socialcommunicative:

• Persuasiveness
• Customer orientation
• Communication
• Effective listening

Intellectual competencies:

• Analytical thinking
• Continuous learning
• Emotional competences:
• Positive thinking
• Selfmotivation
• Selfconfidence

Taskoriented competences:

• Quality of work
• Flexibility
• Sales ability
• Resultorientation
• Multitasking

Benefits

• Paid training
• Fun peopleoriented call centre
• Marketbased basic salary
• Growth opportunities
• Relocation Package

Location:

Sofia Bulgaria