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About HIVED
The world needs logistics solutions that are better for people and the environment and thats where HIVED comes in. We are a Londonbased climate and logistics startup building the first emissionfree parcel delivery network at scale powered by a 100% electric fleet. A tech company at heart we have built a modern tech stack novel inhouse routing and decision engines apps and data stack plus are now shipping for over 100 brands including ASOS Zara Karen Millen and more.
Our tightknit team is made up of exRevolut Bain GoPuff ASOS Apple HelloFresh Amazon and Google employees and we are backed by some of Europes leading investors and VCs in climatetech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures and the British government.
Role Overview
We are looking for candidates who are customer first and thrive under pressure to join HIVED as a Driver & Customer Support Supervisor. This role is focused on building out HIVEDs world class customer experience liaising directly with customers and working closely with our delivery team to ensure we provide a reliable industry leading delivery experience. You will be expected to think on your feet while also making business critical decisions and no day will be the same.
This role is a good fit for someone with a customer service background who is looking to add another dimension to their experience; you will not be solely managing customer communication but also exposed to our daily operations and driver team working in coordination to rapid fire problem solve.
The potential for growth in this role is high if you are a respectful communicator committed team player and proactive problem solver. You will play a key role in shaping the HIVED customer service experience and developing the team further as we grow to become the UKs most loved delivery network.
Please note that this is a shiftbased role. You will work a 4on4off pattern (4 days of work followed by 4 days off to rest and restore). Shifts are 12 hours in length rotating between 7am7pm and 12pm12am. The right candidate is comfortable with this kind of schedule and the necessary travel to and from our North Woolwich depot (London E16).
Full Time