Dispatcher - Connecticut

Scope of Work:

Dispatching service technicians daily to meet customer service Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to Project Management: manage scope of project and schedule of

Job Summary:

• Excellent communication and customer service
  
• Ability to handle an extremely high volume of service
  
• Negotiating priority of service
  
• Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously
  
• Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a
  
• Must have an above average ability to multi-task in a fast-paced
  
• Must work well under pressure and attention to detail is an absolute
  
• Attention to data entry, updating information in a timely manner throughout the
  
• Continuous communication with service technicians and providing optimal
  
• Technical support; providing directions, changes in scheduling,
  
• Notifying customers of delay in delivery
  
• Track that our service technicians comply with customer
  
• Assist in closing service calls and
  
• Collect and review service technician s paperwork and notes for
  
• General office duties (faxing, scanning, typing, filing, )
  

Requirements

Education Requirements:

• High school diploma or
  
• 3+ years of experience dispatching Field Service Techs
  
• Strong computer skills, excellent communication and organizational
  
• Proven ability to accurately and quickly develop creative solutions to
  
• Self-starter with multi-tasking ability and strong interpersonal
  
• Experience using internet maps and dispatch
  

Benefits

• Medical, Dental & Vision start the date of hire
  
• 401K & Roth IRA Retirement Plan
  
• Complimentary Life Insurance Policy
  
• 16 days of PTO + 8 paid holidays