Director of Professi....
Director of Professional Services -Pharmacovigilance
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2510711
Director of Professional Services Pharmacovigilance
LocationNoida
Experience 15 to 20 years
Must have
Experience in Pharma CoVigilance.(Minimum 5 Years)
Experience in a leadership role
Experience in Jira
Experience in project management
Experience in ITIL
Minimum Requirements
- Btech/ M.tech/MBA with emphasis on engineering or science or with equivalent practical experience
- 15 years of experience in Information Systems with at least 10 years of leadership experience
- PV (Pharma Covigilance) Experience is mandatory
- Knowledge of JIRA
- Support and Managed Services experience
- Strong Project Management skills
- ITIL experience
General Purpose:
Primary responsibility of this person would be to plan and direct the daytoday operations of support and managed services for multiple clients. This individual will also be responsible for implementing strategic plans supervising and training staff within the department.
Essential Duties & Responsibilities
Accountable for supporting daytoday operations of the Support and Managed Services group within the Professional Services Organization. Specific duties include but are not limited to the following:
Responsible for leading hiring evaluating retaining and training staff in the operations of the IT Service Desk/Managed Services group. Should be able to direct a customerfocused team.
Work closely with the product development DevOps and other IT teams (including QA) to contribute to and develop procedures standards operational controls processes and communication paths for the monitoring and support of Managed Services Operations.
Provide weekly metrics to management internally and externally.
Measures user satisfaction with existing services to improve where necessary.
Identifies and implements best practices for improving overall managed services operations and ensuring that the service level agreements are met.
Understands and follows industry best practices and methodologies such as ITIL.
Solid knowledge of Managed Services operational and performance metrics (KPIs)
Ability to collaborate with IT Managers (internal and external) and also Clevel executives.
Handson experience in leading multiple teams in the delivery of 24X7 managed services engagements that meet or exceed customer expectations.
Time flexibility to work early mornings and late nights as required.
director,professional services,pharmacovigilance
Employment Type
Full Time
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