Director Commercial Operations

About Us
Collinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1800 people.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 colleagues globally.

Purpose of the Job:
We are seeking a Director of Commercial Operations to support our Chief Commercial Officer (CCO) in executing our commercial objectives and driving organisational effectiveness. This key role will require business acumen and the ability to navigate complex challenges in a fastpaced environment.

You are an energetic individual who loves a challenge is very comfortable rolling up your sleeves and enjoys opportunities to develop by stepping outside your comfort zone.

Key Responsibilities

Best Practice
Supporting the CCO to drive commercial best practice and discipline into the business.

Commercial Execution
Working closely with CCO and team to support the seamless execution of goals and initiatives.

Executive Reporting Tracking& Scheduling
Working closely with CCO to track progress against commercial objectives maintaining dashboards our One Page Strategic Plan and our 120 day plan

Provide highlevel support including prioritisation of commitments handling confidential information with discretion and working with CCOs EA to ensure top priorities are being given focus in the schedule.

Communication
Facilitating effective communication and coordination across the commercial organisation ensuring clarity and alignment on strategic initiatives projects and priorities will be a key part of the role.

Client Insight
Conduct research data analysis and gather market intelligence to globally track and maintain client insights. So that we better understand our clients and their businesses.

Presentations
To support the preparation of various commercial presentations. Preparing and delivering highquality reports executive summaries and prebriefings for me.

CrossFunctional Collaboration
Foster collaboration and strong relationships with key stakeholders across departments including Sales Marketing Business Solutions Product & Innovation and Finance to support the CCO on integrated commercial strategies.

Operational Efficiency
Identify and drive operational efficiencies within the commercial function streamlining systems processes and improving productivity.

Project Management
Lead and manage strategic projects and initiatives on behalf of the CCO overseeing project plans milestones and deliverables to ensure timely execution.

Change Management
Support the CCO in driving organisational change initiatives from time to time ensuring effective change management processes and fostering a culture of continuous improvement.

Who Are We Looking For:

• Bachelors degree in Business Administration Finance or a related field.
• Some commercial experience such as a commercial manager strategy manager or business operations manager.
• Strong business acumen and strategic thinking with the ability to align business objectives and execute plans effectively.
• Exceptional interpersonal and communication skills with the ability to build relationships and influence stakeholders at all levels of the organization.
• Demonstrated project management skills with the ability to lead complex initiatives and deliver results within specified timelines.
• Detail oriented
• Analytical mindset and proficiency in data analysis with the ability to translate data into actionable insights understanding that data is not valuable without the so what.
• Strong excel and powerpoint skills. SalesForce familiarity would be an asset.
• High level of integrity discretion and professionalism in handling sensitive and confidential information.
• Ability to thrive in a fastpaced dynamic environment adapting to changing priorities and managing multiple tasks simultaneously.
• Excellent problemsolving skills with a proactive and solutionoriented approach to challenges.
• Experience in managing within the challenges of a global business where peers are distributed globally and on any given day the CCO could be anywhere in the world A comfort with and awareness of time zone complexity.
• Experience in the loyalty benefits or customer engagement industry is a plus.