Desktop Support with Strong MAC Experience

• Perform Installs Moves Adds and Changes (IMACDs) of hardware and software
• Become familiar with companys infrastructure key contacts and escalations procedures as relates to other teams in the business
• Lead team of EUS onsite and take care of SLA management.
• Demonstrate outstanding understanding and communication skills when working with clients
• Perform breakfix support for a wide range of hardware software and mobility issues
• Perform Backup Tape rotation and tape Library management.
• Perform server reboot as per requirement and coordinate with other team
• Mounting cartridges in cartridge libraries.
• Knowledge of popular operating systems software applications and remote connection systems.
• Sales support during business hrs. and outside business hrs. ( weekends holidays)
• Supporting user needs related to desktops laptops mobile devices printers VOIP phones and the like for both in office and home/remote office needs
• Provisioning configuring delivering and setting up equipment ensuring proper functionality and connectivity of all devices and participating in equipment moves and changes
• Working in concert with internal IT teams to ensure the highest level of service delivery to user community
• Responsible for managing the desktop image upgrades security patching and configuration and testing necessary to ensure environment works effectively
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting and maintaining Mobile Devices.
• Proven work experience with SCCM/Intune Good to have
• Mobile Device Management Good to have
• Mac OS knowledge Good to have
• Experience with endpoint management software platforms desktop provisioning technologies and PXE
• Proficiency with Windows printing and scanning operations including installation and support of network and office devices
• Proficiency with mobile devices including enterprise software activation troubleshooting and support
• Strong customer service and communication skills
• The ability to work in a fast paced environment coordinating workflow and multiple tickets/tasks

Preferred Skills and common tasks on the job

• Experiencebased Windows 10 support and Apple Devices
  • BitLocker encryption