Desktop Support Tech

Provides technical support for computers and associated networks. Installs troubleshoots services and repairs personal computers network equipment such as servers modems multiplexers related PC software telephones cables and connectors. Provides personal computer hardware and software support. Installs services and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information network and communications needs of users and makes recommendations regarding software and hardware purchases. Performs basic PC and network software programming.

Tasks include:

• Provide Desktop support and troubleshooting of interoperability issues.
• Work closely with other IT organizations and Computer Security to ensure solutions best meet the requirements within the Customer approved existing infrastructure.
• Resolve problems involving new or existing hardware/software.
• Research vendor documentation and work with other supporting organizations for troubleshooting solutions.
• Install troubleshoot service and repair personal computers related PC software cables and connectors.
• Communicate effectively at all levels of the organization with internal or external customers in written and oral format.
• Maintain smooth operation of multiuser computer systems including coordination with network software and system engineers PC desktop technicians project managers end users and customer and IT management.
• Support multiple networks; ensure necessary administration tasks are completed.
• Analyze internal and external customer requirements; provide potential solution based on standard hardware and software.
• Provide managed and nonmanaged printer support
• Document procedures and instructions as required

Basic Requirements PC Network Support Technician level 2

• Associates Degree
• 24 years overall work experience within IT field.
• Must be able to work modified shifts weekends if needed and have some flexible working hours to
• support testing needs.
• Ability to obtain and maintain an active Security Clearance which requires US Citizenship as a prerequisite.

Basic Requirements PC Network Support Technician level 3

• Associate degree
• 46 years overall work experience within IT field.
• Must be able to work modified shifts weekends if needed and have some flexible working hours to
• support testing needs.
• Ability to obtain and maintain an active Security Clearance which requires US Citizenship as a prerequisite

Preferred Requirements:

• Active Secret security clearance.
• Windows Active Directory & DNS experience.
• Managing GPOs
• Windows Client & Server Experience. (Win10Server)
• Experience working with a virtual environment (Nutanix HyperV & ESXi)
• Experience installing configuring and maintaining computer hardware in a networked environment.
• Understanding of basic networking including subnets routing and VLANs.
• Cisco experience and/or certification.
• Experience with cloning hard drives and creating system images.
• Experience with Certification & Accreditation process.
• Familiar with Continuous Improvement Lean Manufacturing and 5S principles
• DoD 8570 Certification preferred.
• Experience managing systems under NIST 800171 NISPOM Chapter 8
• Able to lift 50lbs and climb a latter.

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#computersupport
#networksupport
#Cisco
#ITsupport
#desktopsupport
#IT
#Technology
#PCsupport
#software
#hardware
#infrastructure
#jobs
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