Desktop Support Spec....
Desktop Support Specialist Japanese Speaking level of Japanese- JLPT C2brf
Posted on :
06-02-2024
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-02-2024
Job Description
Req ID : 2507552
Dear Candidate
About us Coders Brain is a global leader in its services digital and business solutions that partners with its clients to simplify strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deepset commitment to our clients comprehensive industry expertise and a global network of innovation and delivery centers. We achieved our success because of how successfully we integrate with our clients.
- Quick Implementation We offer quick implementation for the new onboarding client.
- Experienced Team We ve built an elite and diverse team that brings its unique blend of talent expertise and experience to make you more successful ensuring our services are uniquely customized to your specific needs.
- One Stop Solution Coders Brain provides endtoend solutions for the businesses at an affordable price with uninterrupted and effortless services.
- Ease of Use All of our products are user friendly and scalable across multiple platforms. Our dedicated team at Coders Brain implements keeping the interest of enterprise and users in mind.
- Secure We understand and treat your security with utmost importance. Hence we blend security and scalability in our implementation considering long term impact on business benefit.
Job Title: Desktop Support Specialist (Japanese Speaking) level of Japanese JLPT C2
Experience Range : 5 to 7 Years
Skills Required: Desktop Support level of Japanese JLPT C2
Job Summary:
We are seeking a highly skilled and customerfocused Desktop Support Specialist who is fluent in
Japanese to join our dynamic IT team. The ideal candidate will provide technical assistance and support
to our endusers ensuring efficient and effective resolution of desktoprelated issues. This role requires
strong communication skills in both English and Japanese to effectively assist a diverse user base.
Responsibilities:
1. EndUser Support:
Provide first and secondlevel support for desktoprelated issues including hardware software and
network problems.
Respond to service requests and incidents in a timely and professional manner.
Troubleshoot and resolve technical issues via phone email remote assistance or inperson.
2. Hardware and Software Maintenance:
Install configure and maintain desktop hardware and software components.
Conduct routine checks and updates to ensure the stability and security of desktop systems.
Collaborate with the IT team to implement hardware and software upgrades.
3. Multilingual Communication:
Communicate effectively with endusers in both English and Japanese.
Provide clear instructions and guidance to resolve technical issues.
Create documentation and knowledge base articles in both languages.
4. Problem Analysis and Resolution:
Analyze and diagnose technical issues determining appropriate solutions.
Escalate complex problems to higherlevel support teams when necessary.
Collaborate with other IT teams to identify and implement longterm solutions.
Requirements:
1. Language Skills:
Fluency in both Japanese and English is required.
Ability to articulate technical information in a clear and concise manner in both languages.
2. Technical Skills:
Proven experience in desktop support and troubleshooting.
Knowledge of Windows and Mac operating systems.
Familiarity with common desktop applications and productivity tools.
3. Customer Service:
Strong customer service orientation with excellent interpersonal skills.
Ability to work collaboratively in a teamoriented environment.
4. Certifications:
Relevant certifications (e.g. CompTIA A Microsoft Certified Desktop Support Technician) are a plus.
5. Education:
Bachelor s degree in information technology or a related field is preferred.
japanese,c2,software
Employment Type
Full Time
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
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