Desktop Support
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Job Description
Title: Desktop Support L2
Location: Santa Clara CA
Duration: 12 Months Contract
Job Description
Provide client support troubleshoot and resolve IT Support issues (Desktops and connected peripherals Laptops Mobile Devices Desk phones) for internal users and conference rooms.
What youll be doing:
o Develop a technical understanding of corporate IT environment so you can effectively support our users.
o Answer to local and remote users configuration questions and other requests helping them to solve problems.
o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
o Work to automate maintenance tasks.
o Develop solutions which empower users to solve problems on their own and document the solutions
o Help to plan HW and SW allocation ahead of time especially for new employees
o PC/Laptop refresh machine build with Admin duties.
o Picking up Global IT Desktop tickets
o Office move installing APs phones Monitors the move meeting room TVs setup support
o Check/refurbish/reimage/proactive check a dozen user laptops
o Supervising 3rd party vendors
o Define mobile contract needs
o Procurement duties
For this you need a deep understanding and experience with:
o Windows laptop administration and problem solving
o Windows desktop environments such as Windows 11 Mac Office 365 Duo Cisco VPN
o Microsoft Autopilot
o TCP/IP networking setup and solutions to common configuration problems
o DNS NIS and DHCP administration
o Jam F and Intune
What else we need to see:
o Fluent English Speaker.
o A passionate dedication to providing excellence in IT support to your users
o User application experience in a PC and mobile environment
o Good all round user support in a global office environment
o Be familiar with a ticketing system for user requests.
o Have great personable skills and a good communicator
o Someone who is helpful with a cando attitude
o Always willing to learn new things and willing to learn from mistakes
o good organization and communication skills
Employment Type
Full Time
