Desktop Support

Below is the Job Description for your reference:

Title: Support Analyst / Desktop Support

Location: Harrisburg PA / Onsite

Term: Contract

Candidate will be a member of the District 7 Support Team located in Harrisburg. This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street Harrisburg PA 17120).

There is metered onstreet/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 8 AM 4:30 PM with an half hour working lunch.

This team is responsible for supporting workstations laptops Macs and all device peripherals (print issues docking issues scanning etc.). The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.

Essential Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required

Keep all support tickets up to date and well documented

As required provided documentation on issue resolution for other teams

Monitor and report on PC issues escalate issues; work with other teams including SCCM Active Directory Security and the IT Service Desk.

Skill

Required / Desired

Amount

of Experience

Deploying PCs and providing support to end users in a large enterprise environment (1000 PCs ).

Required

3

Years

Develop test maintain PC images.

Required

3

Years

Experience supporting PCs in a large domain environment.

Required

3

Years

Install and configure PC hardware and peripherals.

Required

3

Years

Repair PCs by replacing hard drives motherboards memory etc.

Required

3

Years

Experience with security disk encryption and antivirus products on Microsoft Windows PCs laptops and Apple OSx MACs.

Required

3

Years

Knowledge of Active Directory and experience troubleshooting GPOs and name resolution.

Required

3

Years

Experience with managing profiles and certificates on Microsoft Windows PCs laptops and Apple OSx MACs.

Required

3

Years

Experience supporting Microsoft Windows PCs laptops and Apple OSx MACs using remote tools (SCCM remote RDP ARD)

Required

2

Years

Application Support for MS Office 365 on Microsoft Windows PCs laptops and Apple OSx MACs.

Required

2

Years

Experience integrating Macintosh systems into an Active Directory Domain environment.

Required

1

Years

Scripting with VBS and PowerShell

Highly desired

2

Years

Configuration Management Console queries and reporting.

Highly desired

2

Years

SCCM OSD Task Sequences thorough understanding of their implementation and how to create and optimize.

Highly desired

2

Years

Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).

Highly desired

2

Years

Microsoft Certification.

Highly desired

2

Years

Able to communicate in a clear manner.

Desired

Change oriented improve processes and confront difficult circumstances in creative ways.

Desired

Demonstrated customer focus; building strong customer relationships.

Desired

Effectively evaluate information to make correct decisions.

Desired

Strong problem solving skills able to narrow scope of problems eliminate irrelevant information.

Desired

Strong team player collaborate with others be open to other ways of doing things.

Desired

Interested in emerging technologies demonstrated through training and attending technical events.

Desired