Desktop Support Engineer

Job Description

• We are looking for a 34years experience Desktop Support Engineer to provide technical assistance to remotely. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software.
• • Installation and configure Windows &MAC Workstations
  • Knowledge of Different versions of Windows & Mac OS X
  • Install and configure Office application with other Line of Business Applications on Windows & MAC
  • Handson experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
  • Knowledge on File vault Encryption / Decryption
  • Diagnoses and resolving software and hardware incidents including operating systems (MAC) and across a range of application software on the client machine (Office applications Outlook Teams OneDrive etc.)
  • Mobile device management configure outlook teams Microsoft Authenticator etc. ( iPhone iPad Android Surface etc.)
  • Basic knowledge on Office365 services Active Directory and user login methods
  • Knowledge on JAMF application push and deployment for workstations
  • Walking customers through installing applications and computer peripherals
  • Guide users with simple stepbystep instructions
  • Conduct remote troubleshooting
  • OS and Application support ticket handling on INC SR
  • Good to have ticketing tool knowledge SNOW JIRA etc.
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Help create technical documentation and manuals
  • Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
  • Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
  • Working knowledge of office automation products and computer peripherals like printers and scanners
  • Provide technical assistance and support issues related desktop support Teams Conferencing support
  • VIP user coordination and support
  • Professionalism when resolving service delivery and client issues in a timely manner
  • Identifying and escalating business and technical challenges as appropriate and in a timely manner
  • Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time.

Other Roles and responsibilities during Migration

• Coordinate with Migration Onsite team and scheduling team
• Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
• Ensure all scheduled migrations are completed without any business impact