Deskside Support Engineer

We are looking for experienced junior and senior fulltime Deskside Support Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

• Provide level 2 End User Computing support and well verse in Windows OS
  
• Good Hardware and software troubleshooting skills for PC.
  
• Break fix and IMAC support for end user deskside equipment
  
• Basic troubleshooting skills for IOS and android devices.
  
• Handles asset and peripherals inventory management.
  
• Meeting room and AV equipment knowledge.
  
• Provide smart hands support for networks and servers
  
• Able to support off hours or require to perform ad hoc duties as and when needed
  
• Familiar with Service Desk ticketing systems and process.
  

• VIP support
  
• Able to support off hours or require to perform adhoc duties as and when needed
  

Requirements

• Diploma/Bachelor s degree in computer science / information technology or relevant field.
  
• Proven work experience as a desktop support engineer or support technician.
  
• At least 3 years of IT deskside support experiences for junior level.
  
• At least more than 6 years of IT deskside support experiences for senior level.
  
• A good team player.
  
• Excellent interpersonal skills.
  
• Customer centric and focus on service excellence.
  
• Excellent problemsolving and multitasking skills.
  
• Good verbal and written communication skills and ability to interact with other teams.